Terms of Service.
Order Processing:
Once payment and all necessary supporting documents are received, we will begin the services within 48 hours (excluding weekends and holidays). If we experience a high volume of requests, processing times may be delayed. Customers will be notified of any significant delays.
Service Delivery:
Our services are delivered as per agreement. All customers will receive confirmation upon completion of the first day of services, along with access to any shared documents, databases, or resources.
Program Changes:
Clients reserve the right to adjust their program with HarmonX Solutions at any given time. Upon notice, the client's program may expand as agreed upon or be reduced at the start of the next billing period.
Cancellations & Pauses:
Upon notice of cancellation, the services will continue until the billing period for the client has concluded. Notice can be delivered via email or phone call. Programs should not be paused in the middle of their billing cycle without appropriate notice.
Billing & Refunds:
All payments to HarmonX Solutions are on a recurring basis (20 business days) and will be automatically charged/invoiced accordingly. Clients are responsible for ensuring timely payments to avoid service interruptions. It is understood that HarmonX Solutions does not offer refunds once the current cycle has started, and services will continue until expiration.
Contact Information:
For any fulfillment-related inquiries, please contact info@harmonxsolutions.com or directly at 604 808 7352.
Text Message Terms and Conditions:
By providing your phone number and opting into text messages, you consent to receive automated and conversational text messages from HarmonX Solutions. Your consent is not a condition of any purchase.
1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications: If you have consented to receive text messages from HarmonX Solutions, you may receive messages for conversational purposes, such as an initial greeting or a response to an inquiry. Example: "Hello, this is HarmonX Solutions. Reply STOP to opt out of SMS messaging at any time."
3. Message Frequency: Message frequency may vary. You can expect to several SMS messages per week related to your business with us.
4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method: You may opt in to receive SMS messages from HarmonX Solutions in the following ways: Verbally, during a conversation with one of our representatives.
6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@harmonxsolutions.com or 604-998-5887.
8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP. or visit our Privacy Policy and Terms and Conditions
Message frequency may vary.